Customer Care Officer (F/H/X)
The opportunity
💡 The position
The Customer Success team helps provide a unique experience for our customers. As a Customer Care Officer, you respond to our customers' requests to facilitate their use of the platform.
⭐ Your missions
- 🚀Manage level 1 of customer requests (functional and technical support) via several communication channels: live chat, emails and incoming calls
- 🚀 Ensure accurate follow-up of escalations to levels 2 and 3 requiring escalation with the manager and/or R&D
- 🚀Take advantage of each contact to help our users understand Klaxoon features and develop daily use of the platform
- 🚀Share appropriate inspirational content with our users
- 🚀Participate in enriching the FAQ accessible by all users
This position will allow you to become an expert on the klaxoon platform by having in-depth knowledge of the functionalities and uses.
You will work closely with the Customer Success Manager team to ensure customer satisfaction and loyalty.
🎯 Your profile
Pedagogue and solution-oriented, you know how to adapt to different communication channels in order to best support our clients. You are comfortable speaking and writing. You are naturally curious and demonstrate adaptability in a rapidly changing environment.
Klaxoon is an international company, you are comfortable in English to collaborate in this environment.
🎁 What we offer
- An extra week's paid holiday
- 6 days of RTT
- 2 days of home-office per week
- Additional days off depending on seniority
- 60% health insurance cover for you and your children
- A monthly Home-office allowance
- 75% reimbursement of public transport season tickets or access to the sustainable mobility package worth €200 per year (bicycle)
You are:
🌈 Our values and engagements
- Transparency: Klaxoon is committed to being open and honest with its clients and employees. This builds trust and credibility, and fosters a culture of collaboration.
- Engagement: Both client and employee engagement are crucial for project success and effective use of the platform.
- Excellence: Klaxoon is committed to delivering the best possible products and services to its clients. This means constantly innovating and improving, and putting clients' needs first.
- Collaboration: Collaboration is essential to success. Klaxoon works alongside its clients, partners and teams to achieve its goals.
Klaxoon is dedicated to advancing Corporate Social Responsibility (CSR) with a strong commitment to fostering parity, diversity, and inclusion. As part of our commitment, we ensure equal employment opportunities for everyone, regardless of gender, religion, age, sexual orientation, ethnicity, disability, place of origin, or educational background.
Interested?
About Klaxoon
Our mission is to empower every team member to unleash their full potential, enhance efficiency across all projects through advanced visual management techniques, and tap into the transformative power of collective intelligence.
Klaxoon is used by thousands of teams in over 150 countries for team rituals, workshops, customer meetings, cross-functional projects, training and more.
15% of the Fortune 500, SMEs, universities, NGOs, public institutions and independent consultants use Klaxoon on a daily basis to achieve high levels of engagement and more inclusive, participative and creative teamwork.