Customer Success Manager France (F/H/X)
The opportunity
💡The position
The Customer Success team contributes to a unique experience for our customers. As part of a strong team, you will be the preferred contact for clients and will build a long-term relationship of trust with them.
⭐ Your missions
🚀 Manage your customer portfolio accounts with a development objective
- Manage your customer portfolio based on existing performance indicators and implement action plans if necessary
- Set up regular follow-up meetings with sponsors and principals
- Be co-responsible for contract renewal within your portfolio
- Detect additional sales opportunities among your customers, in conjunction with the sales team
🚀 Support and retain the customers in your portfolio
- Develop quality customer relationships, from onboarding to contract renewal
- Support your customers by inspiring them on uses adapted to their contexts and challenges
- Develop and lead a community of Klaxoon key users
- Occasionally lead online workshops with clients (onboarding, webinar, etc.)
- Formalize uses with a view to sharing within the community
🎯 Your profile
We are looking for a dynamic and proactive person, with experience in customer relations. Experience in key account management in the SaaS world is a plus.
You have good adaptation skills, empathy and you like working in a team.
You want to participate in the development of collaborative tools in organizations and support your clients in changing working practices.
As Klaxoon is an international company, you are comfortable in English to collaborate in this environment.
🎁 What we offer
- An extra week's paid holiday
- 6 days of RTT
- 2 days of home-office per week
- Additional days off depending on seniority
- 60% health insurance cover for you and your children
- A monthly Home-office allowance
- 75% reimbursement of public transport season tickets or access to the sustainable mobility package worth €200 per year (bicycle)
You are:
Klaxoon Spirit
The Klaxoon spirit is shared by the interactive team and is based on 3 key concepts:
- Interactive Spirit: We take care to maintain this unique state of mind between passion, creativity and energy. We cultivate our differences, encourage dialogue and exchange, share our expertise and innovate every day.
- Interactive spaces: Klaxoon spaces have been designed to enable effective teamwork and provide an experience that reflects our product: simple, accessible, efficient, adaptable and inspiring.
- Interactive moments: We encourage exchange and interaction wherever you are and throughout the year through team rituals and collective workshops.
We are committed to equal employment opportunities, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, place of origin or academic level.
Interested?
About Klaxoon
Our purpose is to let every team member express their full potential, be more efficient in all of their projects thanks to visual management techniques, and benefit from the full power of collective intelligence.
Run efficient workshops, trainings, team rituals and much more, while accelerating on collaboration, success and team efficiency.
Launched in 2015, Klaxoon is a French company and a member of the French Tech 120. The company has over 250 employees across the world: Rennes (HQ), Paris, Lyon, London, Frankfurt.
Klaxoon won numerous prizes including 4 CES innovation awards. Adopted by millions of teams in 120 countries, Klaxoon has 5000+ client references from SMBs and mid-size companies to universities, NGOs, and public authorities as well as 100% of French CAC 40 companies and 15% of the Fortune 500.