Customer Success Manager France (F/H/X)
The opportunity
💡The position
The Customer Success team contributes to a unique experience for our customers. As part of a strong team, you will be the preferred contact for clients and will build a long-term relationship of trust with them.
⭐ Your missions
🚀 Manage your customer portfolio accounts with a development objective
- Manage your customer portfolio based on existing performance indicators and implement action plans if necessary
- Set up regular follow-up meetings with sponsors and principals
- Be co-responsible for contract renewal within your portfolio
- Detect additional sales opportunities among your customers, in conjunction with the sales team
🚀 Support and retain the customers in your portfolio
- Develop quality customer relationships, from onboarding to contract renewal
- Support your customers by inspiring them on uses adapted to their contexts and challenges
- Develop and lead a community of Klaxoon key users
- Occasionally lead online workshops with clients (onboarding, webinar, etc.)
- Formalize uses with a view to sharing within the community
🎯 Your profile
We are looking for a dynamic and proactive person, with experience in customer relations. Experience in key account management in the SaaS world is a plus.
You have good adaptation skills, empathy and you like working in a team.
You want to participate in the development of collaborative tools in organizations and support your clients in changing working practices.
As Klaxoon is an international company, you are comfortable in English to collaborate in this environment.
🎁 What we offer
- An extra week's paid holiday
- 6 days of RTT
- 2 days of home-office per week
- Additional days off depending on seniority
- 60% health insurance cover for you and your children
- A monthly Home-office allowance
- 75% reimbursement of public transport season tickets or access to the sustainable mobility package worth €200 per year (bicycle)
You are:
🌈 Our values and engagements
- Transparency: Klaxoon is committed to being open and honest with its clients and employees. This builds trust and credibility, and fosters a culture of collaboration.
- Engagement: Both client and employee engagement are crucial for project success and effective use of the platform.
- Excellence: Klaxoon is committed to delivering the best possible products and services to its clients. This means constantly innovating and improving, and putting clients' needs first.
- Collaboration: Collaboration is essential to success. Klaxoon works alongside its clients, partners and teams to achieve its goals.
Klaxoon is dedicated to advancing Corporate Social Responsibility (CSR) with a strong commitment to fostering parity, diversity, and inclusion. As part of our commitment, we ensure equal employment opportunities for everyone, regardless of gender, religion, age, sexual orientation, ethnicity, disability, place of origin, or educational background.
Interested?
About Klaxoon
Our mission is to empower every team member to unleash their full potential, enhance efficiency across all projects through advanced visual management techniques, and tap into the transformative power of collective intelligence.
Klaxoon is used by thousands of teams in over 150 countries for team rituals, workshops, customer meetings, cross-functional projects, training and more.
15% of the Fortune 500, SMEs, universities, NGOs, public institutions and independent consultants use Klaxoon on a daily basis to achieve high levels of engagement and more inclusive, participative and creative teamwork.