Customer Success Manager France (F/H/X)
The Customer Success team contributes to a unique experience for our customers. Based ideally in Rennes or Paris, as part of a strong team, you will be the preferred contact for clients and will build a long-term relationship of trust with them.
You will be responsible for:
- To ensure the success of your client portfolio, validated by the account performance indicators
- Set up regular follow-up meetings with sponsors and principals
- Be co-responsible for the renewal of contracts within your portfolio
- Develop a quality client relationship from onboarding to contract renewal
- Supporting your customers in the development of their day-to-day use, taking into account their context and challenges
- Leading the Klaxoon user community
- Coaching key users and sponsors
- Leading discovery sessions and providing occasional support for processing incoming requests to customer support
- Develop a community of Klaxoon key users and champions on the portfolio accounts
- Identify and formalise replicable uses and success stories
- Implement effective action plans to develop revenue.
- Detect the needs and commercial opportunities of your customers, in conjunction with the sales team.
You are a natural leader and are known for your desire to satisfy customers, your natural empathy, your proactivity and your boundless energy! You have more than 2 years experience in customer relations. Knowledge of key account management is a plus as well as knowledge of the SaaS world. Team spirit is essential for you and you have a strong interest in new forms of collaboration. You are fluent or bilingual in English, a second foreign language is a plus!
The Klaxoon spirit is shared by the interactive team and is based on 3 key concepts:
- Interactive Spirit: We take care to maintain this unique state of mind between passion, creativity and energy. We cultivate our differences, encourage dialogue and exchange, share our expertise and innovate every day.
- Interactive spaces: Klaxoon spaces have been designed to enable effective teamwork and provide an experience that reflects our product: simple, accessible, efficient, adaptable and inspiring.
- Interactive moments: We encourage exchange and interaction wherever you are and throughout the year through team rituals and collective workshops.
We are committed to equal employment opportunities, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, place of origin or academic level.
Our purpose is to let every team member express their full potential, be more efficient in all of their projects thanks to visual management techniques, and benefit from the full power of collective intelligence.
Run efficient workshops, trainings, team rituals and much more, while accelerating on collaboration, success and team efficiency.
Launched in 2015, Klaxoon is a French company and a member of the French Tech 120. The company has over 250 employees across the world: Rennes (HQ), Paris, Lyon, London, Frankfurt.
Klaxoon won numerous prizes including 4 CES innovation awards. Adopted by millions of teams in 120 countries, Klaxoon has 5000+ client references from SMBs and mid-size companies to universities, NGOs, and public authorities as well as 100% of French CAC 40 companies and 15% of the Fortune 500.