The A3 report: Lean Management, a problem-solving solution
Summarizing issues and finding solutions as a team in 8 stages
Laura Lanchy is Quality Manager at IPSEN, a French biopharmaceutical group. She works with a team of 6 people, made up of internal members, external consultants, and those located internationally (Mumbai). To centralize their exchanges and interact more effectively from any location, Laura transformed their team practices by adopting Klaxoon's visual collaboration platform.
When Laura was appointed Quality Manager, she was faced with the responsibility of supervising an international team. She quickly felt the need to offer a management style where information is centralized for maximum visibility.
Her primary objective was to simplify communication within this globally dispersed team, and coordinate initiatives more effectively.
To achieve this, she chose Klaxoon's visual collaboration platform and set up a virtual workspace, a real "shared office", thanks to her online whiteboard, Board.
In this space, members of her team get together despite their geographical distance. The idea is to facilitate team leadership, monitor project progress, and maintain a constant presence with each member of the team. This approach also aims to create cohesion within the team, and ensure efficient task management despite the distance that separates them.
Klaxoon quickly became the best solution for remote or hybrid collaboration. Laura applies the platform to her digitalized team rituals, drawing inspiration from the ready-to-use Weekly and One-to-one methods available in Klaxoon's template library.
In her team Board, Laura takes advantage of the many visual management features to offer her entire team a new working experience.
The Weekly template helps her bring her team together on a regular basis, whether face-to-face or remotely. With the help of this ready-to-use template, the position and missions of each participant are clearly indicated, providing an overall view of the team's production.
On this Board, the team shares daily tasks asynchronously. This means that it is no longer necessary to meet synchronously for certain subjects, which can be carried out in parallel and remotely at everyone's own pace.
In addition, Laura's team Board is structured around other areas:
What's more, team members can always come in asynchronously to complete the ideas to be discussed later, during their exchange time.
Laura brings her whole team together every two weeks. The meeting lasts around 1 hour, but it's often difficult to finish on time. In this type of situation, the Board also features a Timer function, which tracks the time remaining to discuss topics.
At the same time, Laura schedules a weekly one-hour one-to-one meeting with each member of the team. These one-to-one meetings offer a privileged environment, with open and transparent communication between Laura as manager, and her colleagues.
Once again, Laura uses a Board for these exchanges. Klaxoon enables her to create a space of closeness and trust, and to have in mind all the topics to be addressed when the time comes. There's a ready-to-use Board template to organize simple one-to-one points, but it's also possible to start from a blank Board and customize it.
These one-to-one meetings make it possible to keep a close eye on team members' progress, and adjust objectives or priorities if necessary. It's also a good way of gathering feedback to help you move forward as a manager.
Weekly and One-to-one, the digitalization of these two team rituals facilitated collaboration in Laura's team, and enabled them to be effective regardless of distance. Digitalization has given them the keys to better access to information, greater flexibility for everyone and collective time-saving.
According to Laura and her team, Klaxoon offers tremendous added value, transforming their work into a dynamic, visual collaborative experience.
Compared to traditional whiteboards, Klaxoon is more intuitive and practical, allowing ideas to be added and categorized at the click of a button.
This visual collaborative platform has simplified data sharing by centralizing all information in one place, even when team members are not physically on the same premises.
As a result, communication with employees has been enriched by greater interactivity, greatly enhancing their efficiency. What's more, when employees return from vacation or parental leave, both internal and external staff feel immediately reintegrated into the team dynamic.
Another benefit lies in Klaxoon's versatility: Laura can easily add participants to Boards, enabling them to contribute without the need for a dedicated account.
Buoyed by the success of this digital adoption, all the other managers Laura works with at IPSEN are now considering using similar Boards for their team rituals too. For her part, she has diversified her practices by creating specific onboarding Boards for new team members.
All in all, for Laura's team, the adoption of Klaxoon has been a success, bringing real added value to team management and the overall work process.