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The customer journey: map and represent visually how your customers interact with your brand

Published on
2020-11-26
Was live
2020-11-26
Klaxoon
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Klaxoon
Klaxoon
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With the Customer Journey Template, represent visually your touchpoints with your clients and identify easily how to improve your brand performance. As a team, identify the way your clients relate to your brand, to maximize the impact of your marketing initiatives. This template lies at the heart of your marketing strategy, and allows you to map the client experience visually from end to end and to put in place concrete actions to improve the client experience and make it smoother and more seamless. This means that you know when is the best time to reach your targets and leads to increase sales!
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Optimize your customer journey to reach your targets more accurately.

Put yourself in the shoes of your prospects and reflect on how they come to discover and interact with your brand: what channels do they use to interact with your products/services? What emotions does your brand create? What's making your customers tick and what's a major turn off, etc.?

Gather in the same workspace all the necessary information you need to understand how your customers behave and react in contact with your brand at the different stages of the journey.

From discovering your offer to loyalty building, work in team to design and set their experience of your brand, from touchpoints to emotions generated and identify potential blockers and areas of improvement. Thanks to the Customer Journey Template, build collectively a unique and personalized experience in order to improve the impact of your marketing actions.

Klaxoon
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Klaxoon
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Klaxoon is a suite of collaborative tools designed to help you work more effectively as a team, whether you're in the office, working from home, on the road, or anywhere in the world. Klaxoon team shares hundreds templates, inspired by industry-standard agile methods, and the best ideas from the Klaxoon community.

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