Contextual inquiry: gather rich information with the direct observation method
Investigate on the ground to efficiently collect useful information for your inquiries, and ask relevant questions to users.
With the Abstraction Laddering Template, take a step back and push your teams' reflexion to obtain an in-depth view of your challenge.
Use the ladder metaphor to think on a topic and to have a thorough overview. As a team, answer to a simple question: Why? The more your ask yourself this question, the more you "climb up" the ladder. Also, ask yourself the question "How" many times and "climb down" the ladder.
How? By using the scale metaphor! Climb up the ladder by answering the question "why": define increasingly broad and conceptual objectives as a team. Then, climb down the ladder to search for more and more specific and croncrete solutions by answering the question "how". With this Design Thinking method, involve the whole team and find new ideas together.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.