The PDCA cycle: the virtuous circle for quality improvement
Try the PDCA cycle to discover as a team how to boost efficiency and skills.
Sylvaine Bimbeau is an educational engineer in the Training team at the French bank Société Générale, in Paris. One of her roles is to effectively integrate new inspectors and auditors in the company.
These days, Sylvaine sometimes has to run the onboarding day in full remote. Which is why she turned to Klaxoon to make the event as entertaining and dynamic as the original in-person day.
Support and onboarding within the company are taken very seriously at Société Générale. In overall, Sylvaine likes to support new hires in two main ways:
These special days are very important for Sylvaine and her team, especially since they enable them to welcome up to 90 participants at once! They organize two of these days annually.
Obviously, due to the health crisis in 2020 they could not hold these days for employees on site. But Sylvaine and Société Générale still wanted to set up a 100%-online alternative that could be as close as possible to the original concept.
It was a daunting challenge for Sylvaine. Straight up, she decided to use Klaxoon and its wide range of associated activities to provide a fun, dynamic and user-friendly onboarding workshop. She bet on Klaxoon to help her create a true connection between the speakers and the participants, despite them being so far apart.
Once the decision has been made, Sylvaine picks Klaxoon Board, the visual workspace to create a one-week journey. Instead of one full day dedicated to this onboarding event, the new version will be spread over a one-week workshop. Every morning, participants will have a short workshop led by a speaker. They will also meet up to spend time together and share their respective experiences in the early afternoon.
In practical terms, how does she deisgn this Board?
It's very simple. With her own idea in mind, Sylvaine decides to construct the Board herself without using one of the pre-existing templates. Starting from scratch, she simply places a map of France and a map of the world on a shared Board. These two maps will be used when she asks participants to “travel” to another destination (i.e. to another speaker or activity).
Beforehand, Sylvaine asks each of the participants to log in at their end to share their profile picture. With this simple request, she can check:
On the actual day Sylvaine starts by using the “Synchronization” feature to lead the way through the visual workspace, bringing everyone with her as she moves on the Board. She reaches a shared space where everyone agrees on the golden rules that will ensure the remote event runs smoothly throughout the week.
Then, the onboarding workshop begins!
Everyone has direct access to a variety of information on the shared Board:
In the spirit of continuous improvement, every participant is invited to give their opinion on each session. Getting feedback is very simple with Klaxoon: one “Like” from a participant is all it takes to find out whether the topic discussed was useful. If not, participants can go further and express their opinion easily with the Question tool, which can be used to directly address the speaker concerned, or with the "Dot-voting" feature to distribute a given amount of tokens and vote for favorite ideas.
In addition to the sessions, Sylvaine and her team prepare all sorts of fun and interesting activities, such as adding content via short videos or missing word quizzes and word searches.
From a practical point of view, Sylvaine and her team choose to sort the participants into groups where a facilitator takes over using the screen sharing option, while all participants actually interact through the tool.
Throughout the week, the different days of activities are summed up using the Klaxoon Mission tool. This tool enables them to see projects progress in real time, all together. Another benefit is an added feeling of accomplishment, which is pleasurable and great fun, as the pathway gets completed!
The result for Sylvaine is extremely positive! The new hire onboarding was a great success!
Sylvaine highly recommends Klaxoon and Board to all companies looking for a way to work more efficiently remotely, and face-to-face too! Only Klaxoon can create a connection between people however far apart they are!