Double Diamond: improve your design process
4 stages derived from design thinking to develop an innovative and functional concept as a team.
Sylvaine Bimbeau is an educational engineer in the Training team at the French bank Société Générale, in Paris. One of her roles is to effectively integrate new inspectors and auditors in the company.
These days, Sylvaine sometimes has to make the onboarding day fully remotely. Which is why she turned to Klaxoon to make the event as friendly and dynamic as the original in-person day.
Support and onboarding within the company are taken very seriously at Société Générale. In general, Sylvaine likes to support new employees in two main ways:
These rather special days are very important for Sylvaine and her team, especially since they enable them to welcome up to 90 participants at once! They organize two of these days annually.
Obviously, due to the health crisis in 2020 they could not hold these days for employees on site. But Sylvaine and Société Générale still wanted to set up a 100%-online equivalent, as close as possible to the original concept.
It was a daunting challenge for Sylvaine. Straight away she decided to use Klaxoon and its wide range of associated tools to provide a fun, dynamic and user-friendly onboarding workshop. She was really counting on Klaxoon to help her create a connection between the speakers and the participants, despite them being so far apart.
Having made her decision, Sylvaine uses Klaxoon’s Board tool to create a one-week schedule. Instead of one full day for this onboarding event, the new version will be spread over a one-week workshop. Every morning, participants will have a short workshop led by a speaker. They will also meet up to spend time together in the early afternoon.
In practical terms, how does she conceive this Board?
It's very simple. Sylvaine decides to construct her own Board without using a pre-existing template, and she simply places a map of France and a map of the world on a shared Board. These two maps will be used when she asks participants to “travel” to another destination (i.e. to another speaker or activity).
Beforehand, Sylvaine asks each of the participants to log in at their end to share their profile picture. With this simple request, she can check:
On the actual day, Sylvaine starts by using the “Synchronization” feature to move everyone to a shared space. That’s where everyone agrees on the golden rules that will ensure that the remote event runs smoothly, throughout the week.
Then, the onboarding workshop begins!
Everyone has direct access to a variety of information on the shared Board:
In the spirit of continuous improvement, every participant is invited to give their opinion on each session. Getting feedback is very simple with Klaxoon: one “like” from a participant is all it takes to find out whether the topic discussed was useful. If not, participants can go further and express their opinion easily with the Question tool, which can be used to directly address the speaker concerned.
In addition to the sessions, Sylvaine and her team prepare all sorts of fun and interesting activities, such as adding content via short videos or missing word quizzes and word searches.
From a practical point of view, Sylvaine and her team prefer to separate the participants into groups where a facilitator shares their screen and shares the various activities, while each participant actually uses the tool.
Throughout the week, the different days of activities are summed up using the Klaxoon Mission tool. This tool enables them to see project progress in real time, all together. Another benefit is an added feeling of accomplishment, which is pleasurable and great fun, as the pathway is completed!
The result for Sylvaine is extremely positive! The new hire onboarding was a great success!
With Klaxoon, the new hires felt involved from the very start, and this means they could stay involved all week long.
Sylvaine highly recommends Klaxoon and Board to all companies looking for a way to work more efficiently remotely, and face-to-face too! Only Klaxoon can create a connection between people however far apart they are!
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