Contextual inquiry: a method by LUMA Institute
Use the "Contextual inquiry by LUMA" template to interview and observe people in their own environment.
Experience Diagramming by LUMA
A way of mapping a person's journey through a set of circumstances or tasks.
This template is part of LUMA Institute's collection of methods for practicing Human-Centered Design, organized by way of three key design skills (Looking, Understanding, Making). More info about LUMA Institute: https://www.luma-institute.com/
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