Chez BNP Paribas, Cécile définit les profils des banquiers de demain avec Klaxoon
Avec Klaxoon, Cécile anime des ateliers d'idéation pour faire évoluer la banque dans ses nouvelles pratiques.
With the Customer Journey Template, represent visually your touchpoints with your clients and identify easily how to improve your brand performance. As a team, identify the way your clients relate to your brand, to maximize the impact of your marketing initiatives. This template lies at the heart of your marketing strategy, and allows you to map the client experience visually from end to end and to put in place concrete actions to improve the client experience and make it smoother and more seamless. This means that you know when is the best time to reach your targets and leads to increase sales!
Gwendoline is a sales advisor in an Orange store. At the end of the quarantine, with some members of her team, she organized the reopening of her store with Klaxoon. In a Board, the team works on the structure of a typical recovery day. Thanks to the Board's different views, especially the column view, the colours and the categories, they are able to structure their actions easily. In one hour only, they adress all the themes concerning the reopening of the store: safety of employees, customer experience, commercial actions, logistics and organization, etc. Klaxoon enables to work together and to build on strategic topics, with as many people as possible, even remotely!
With the Importance & Difficulty Matrix Template, prioritize the next steps of your project. As a team, after writing down all the things to be done, rank them in order of importance and assess their feasibility. By cross-referencing the data, priorities will naturally emerge.
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