Alternance Customer Success Manager (F/H/X)
The Customer Success team contributes to a unique experience for our customers. As part of a strong team, you will be the main contact for customers and you will build a long-term relationship of trust with them. You will be responsible for:
- Onboarding new users
- Customer support and advice in the development of their daily use, taking into account their context and challenges
- Processing customer requests (answering questions and finding solutions)
- Maintaining a close relationship with the Sales team to ensure customer satisfaction and loyalty and to identify business development opportunities
- Sharing use cases and great stories from our customers within the Klaxoon community.
You are known for your desire to satisfy customers, your natural empathy, and your energy. Team spirit is essential for you and you have an interest in new forms of collaboration. You are organized, educational, solution-oriented and you demonstrate curiosity, reactivity and proactivity in order to bring our clients into "the Future of Work". You are preparing a Bac +3 to +5 and are looking for a work-study program starting in September 2023 for a period of 12 to 24 months. French is your mother tongue and you have a good command of professional English, a second foreign language is a plus.
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Our purpose is to let every team member express their full potential, be more efficient in all of their projects thanks to visual management techniques, and benefit from the full power of collective intelligence.
Run efficient workshops, trainings, team rituals and much more, while accelerating on collaboration, success and team efficiency.
Launched in 2015, Klaxoon is a French company and a member of the French Tech 120. The company has over 250 employees across the world: Rennes (HQ), Paris, Lyon, London, Frankfurt.
Klaxoon won numerous prizes including 4 CES innovation awards. Adopted by millions of teams in 120 countries, Klaxoon has 5000+ client references from SMBs and mid-size companies to universities, NGOs, and public authorities as well as 100% of French CAC 40 companies and 15% of the Fortune 500.