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Functional and Technical User Advisor

Location: Boston, Massachussetts, USA - Contract: Permanent contract, full time

Position & Missions

Within the Customer Success team, you are the first contact for day-to-day issues or questions for our end users.


Key responsibilities:

- Manage customer's requests (functional support on the platform by live chat, emails or incoming calls)
- Handle weekly onboarding sessions for any end-user that attends
- Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform
- Work with Client Success Manager's to offer support when needed

Profile

You have 1 to 3 years of experience in a customer supporting role. You are an empathetic, solution-oriented, dynamic problem solver. You take pride in helping people overcome challenges.

You enjoy a team dynamic and are agile in your approach to the workplace. You must be able to handle change and enjoy being a part of a team that will help grow the US market.

Klaxoon Spirit

Klaxoon is a great place to work. As a growing company, communication is key to ensure everyone's voices are heard, and helps us maintain our culture. We listen and learn and above all we support each other.
Klaxoon promote a culture of diversity and equality of opportunity.

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