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Customer Success Manager

Location: Boston, Massachussetts, USA - Contract: CDI

Position & Missions

The Customer Success Team plays a major part in offering a unique experience for our clients.

Within a dynamic Customer Success team, you will be the dedicated contact for your clients and you will build lasting relationships with them.



Key responsibilities:



- Onboard new users.

- Coach the clients and give key advice to help them use Klaxoon daily.

- Manage customer's requests (functional and technical support).

- Work closely with Sales Team to build customer loyalty and grow your portfolio.

- Share use cases and client success witth the Klaxoon community.

Profile

Showcasing great interpersonal qualities, your are known to always be striving for client satisfaction with empathy and energy.
.

Team spirit is essential and you are always looking to discover new ways of collaborating. You are self-organized, meticulous, and curious.

You are also well organised, solution-oriented and ready to introduce clients to the Future of Work !

Fluent English and a second language are required.





Klaxoon promotes a culture of diversity and equal opportunity.


Klaxoon Spirit

Klaxoon is a great place to work. As a growing company, communication is key to ensure everyone's voices are heard, and helps us maintain our culture. We listen and learn and above all we support each other.
Klaxoon promote a culture of diversity and equality of opportunity.

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