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Customer Success Manager

Location: Boston - Contract: CDI

Position & Missions

The Customer Success Team plays a major part in offering a unique experience for our clients.
Within a dynamic Customer Success team, you will be the dedicated contact for your clients and you will build lasting relationships with them.

Key responsibilities:

- Onboard new users.
- Coach the clients and give key advice to help them use Klaxoon daily.
- Manage customer's requests (functional and technical support).
- Track KPIs and make sure that the CQD is respected (Cost/Quality/Delay).
- Work closely with Sales Team to build customer loyalty and grow your portfolio.
- Share use cases and client success witth the Klaxoon community.

Profile

Showcasing great interpersonal qualities, your are known to always be striving for client satisfaction with empathy and energy. .
Team spirit is essential and you are always looking to discover new ways of collaborating. You are self-organized, meticulous, and curious.
You are also well organised, solution-oriented and ready to introduce clients to the Future of Work !
Fluent English and a second language are required.


Klaxoon promotes a culture of diversity and equal opportunity.

Possible Location: North East (NYC, Boston, Washington...)

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